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Org setup, company settings, user administration, licences, security and access — profiles, permission sets and permission set groups, roles, org-wide defaults, sharing, and the tools that audit all of it.
An employee resigned today, but their records, dashboards, and open items must first be reviewed before any changes. The account must be blocked from logging in immediately — without freeing up the license yet. What should the administrator do?
New users in the Tokyo office see dates, times, and numbers in US formats. Which settings control each user's date/time formatting and time zone display?
Ten sales users share the same profile, but three of them also need permission to import leads. Following best practice, how should the administrator grant this extra permission?
Opportunities are Private org-wide. A sales manager complains they cannot see their team's opportunities. What grants managers automatic access to their subordinates' records?
Security requires passwords of at least 12 characters, expiring every 90 days, with no reuse of the last 5 passwords. Where does the administrator configure this?
A user reports they cannot see the 'Contracts' tab at all, though teammates with the same job can. What is the most likely cause the administrator should check first?
Standard and custom objects, fields and relationships, record types and business processes, page layouts, dynamic forms and actions, and building record pages in Lightning App Builder.
When creating a new custom field, the wizard's final steps ask about field-level security and page layouts. What do these steps control?
The 'Reason Lost' field must be mandatory when editing opportunities on the Sales layout, but optional elsewhere in the org (API, other layouts). Which setting achieves this?
The services team and the sales team need different picklist values and different page layouts on Opportunity. Which combination of features should the administrator use?
Users want the four most important case fields shown prominently in the highlights panel at the top of the case record page. What should the administrator edit?